Public Speaking Support Group - this Saturday I'll talk about something I love - music. Below, I've inserted the mind map I've created to build my speech. I will support my performance by bringing on one of my guitars and let the participants practice some very simple chords and tunes I'll show them. I'm very anxious to see how it goes. Looking forward to Saturday! :)
(Thanks Wikipedia and Google for images and quotations :))
We, sometimes, have to deal with difficult people during meetings. They show aggressiveness and insolence - or, at least, we perceive their attitude as hostile. It's important to handle these situations up front in order to keep the team intact, decrease the opportunity for gossip and make everyone a little bit happier. It is important to remember that these people may actually have real issues that drive them to behave the way they do, that they believe their attitude is justified and that knowing their issues and trying to solve them could improve the atmosphere in the team. Other people may share the same feelings, although not expressed openly. Dealing with difficult people is also a great way to display leadership and drive by example.
I've sketched a small mind-map (work in progress) for this matter. It briefly scratches the subject and merely shows the attitude (ask for details) one leader might have when confronted with a difficult situation. Here it is:
In the end, it is important to remember that:
Troublemakers may be people who care about the project but feel frustration
They may have issues shared by others in the team
Trouble-making may be a wrong way to attract attention
Troublemakers may give you headaches in the future if not addressed properly early on
The best way to ease them is to give them what they want, while evading the conflict triangle (victim-aggressor-rescuer):
Be heard - some recognition
It is important to follow-up the conflict:
Ask for feedback if the troublemaker was right
Show him what went wrong and that he may have not behaved properly, although he was right
I'd like to announce a very interesting project, targeted especially towards young entrepreneurs, called Empowering Entrepreneurs:http://www.entrepreneurs.empowering.ro (a project by JCI Bucharest)
The project consists of meetings, held at the "Bucharest Hubb", between participants and the coach Mihai Stanescu. The aim is to help young business starters share expertise, network and acquire new skills to develop their ideas.
Currently, there are 2 sessions planned:
Innovative management methods – 19 June 2010
Practical solutions to develop your business – 3 iulie 2010
but, probably, there will be more.
I have the chance to help on this project (spare-time activity, volunteer work), side by side with some very enthusiastic friends (Alex Gavriliu (http://www.alexgavriliu.ro), Bogdan Borza and Andreea Tanasescu) but we also got help from Giani Cojan and Mihnea Ilicevici.
Some noteworthy ideas discussed, through practical examples and live coaching:
need for self discipline - exercised through daily routines and commitment to schedules
need for planning (in life and in business)
need for benchmarking against the initial plan
equilibrium and how it can be attained through self discipline