Sunday, April 30, 2017

System Behavior Charts

This is a link to a (mostly) technical article, but with huge implications for decision making.

Measuring various metrics is the cornerstone of informed, data-driven (or at least data aware) management. However, acting upon these metrics without a proper understanding of the underlying system can only amplify erratic behaviors or lead to hard to contain side effects.

Experts recommend not doing anything as a better alternative to uninformed decision making, but not doing anything is rarely an option for a company eager to perform. Therefore, in our competitive landscape, now more than ever I believe a good understanding of how to read and interpret data is critical for sustainable continuous improvement.

Here are some guidelines:

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